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Frequently Asked Questions

SHIPPING FAQ

- We offer FREE shipping worldwide for online orders that are over AUD $100

- Orders under AUD $100 are shipped at a rate between AUD $12 - $20

Please note, we are unable to ship to Mainland China but we do ship to Hong Kong and Taiwan.

Items within Australia will normally arrive overnight and are shipped via Star Track (FPP) or Australia Post Express. You can track these orders here:

Star Track

Australia Post

Items shipped outside of Australia will normally arrive within 5 - 10 business days and are shipped via DHL eCommerce (please see this chart for estimated transit times). Please note that this service is different to DHL Express. Some of these orders may incur a duty or customs charge on importation to your country. We are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.

If you have not automatically received your tracking number via email, please contact us and we can easily provide it to you.

For international customers who have received their tracking number by email - you can track your order on https://webtrack.dhlglobalmail.com/

Please note that all DHL eCommerce orders are handed over to the local postal service in your country for Customs Clearance and delivery and are often tracked under a different tracking number. To find this tracking number, paste your eCommerce tracking number (beginning with AUBK) into the above link and you will see a different tracking number under the ‘Delivery by Postal Provider’ heading that can then be copied and pasted into your postal providers tracking page – e.g. USPS, Royal Mail, NZ Post, Deutsche Post, etc for more detailed tracking updates.

MONTHLY INVOICE FAQ

If you have been pre-approved by Precise Medical, you may order online and have the amount applied to a monthly invoice.

If you wish to be pre-approved please contact sales@precisemedical.com.au

These are the steps to place an order that will be applied to a monthly invoice, once you are approved:

1) Add items from the site to your cart and continue to the checkout process.

2) When choosing your payment method - select "Monthly Invoice"

RETURNS FAQ

Refund Policy
We accept refunds and exchanges for any reason and in any time period, so long as the item is in saleable condition.

   

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact us to organise delivery. You must pay for all shipping costs associated with the return. 

Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.  

 
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

  
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at admin@precisemedical.com.au 

  
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@precisemedical.com.au 

  
Shipping
To return your product, you should ship your product to our warehouse

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PRIVACY POLICY FAQ

Please refer to our Privacy Policy at this link

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