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Deliveries

How much does Shipping cost?

We offer FREE shipping worldwide for online orders that are over AUD $100. Orders under AUD $100 are shipped at a rate between AUD $12 - $20.

How long does shipping take?

Items within Australia will normally arrive overnight and are shipped via Star Track (FPP) or Australia Post Express. You can track these orders here:

- Star Track
- Australia Post

Items shipped outside of Australia will normally arrive within 5 - 10 business days and are shipped via DHL eCommerce (see chart below for estimated transit times). Please note that this service is different to DHL Express. Some of these orders may incur a duty or customs charge on importation to your country. We are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.

How can I track my order?

- If you have not automatically received your tracking number via email, please contact us and we can easily provide it to you.

- For international customers who have received their tracking number by email - you can track your order on https://webtrack.dhlglobalmail.com

Do you ship to mainland China?

Please note, we are unable to ship to Mainland China but we do ship to Hong Kong and Taiwan.

Returns

Refund Policy

We accept refunds and exchanges for any reason and in any time period, so long as the item is in saleable condition.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact us to organise delivery. You must pay for all shipping costs associated with the return. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Why buy from us?

Precise Medical has been supplying high-quality medical products to Australia and the rest of the world since 1991.

We supply a range of products from everyday items such as cannulas and needles to specialist products for plastic surgery and stem cell harvesting. For valued customers, we are also happy to try and source specific products currently not available in Australia. All our products are selected for their demand and their quality, so it goes without saying that all our products are registered with the TGA and CE certified.

We pride ourselves in providing a fast, friendly and flexible service. We offer free shipping on all online orders over $100 AUD and can deliver to virtually anywhere in the world.

Commitment to service

Whether you need expert advice or a super speedy shipment, we’ll go the extra mile to meet your needs – and all with a friendly smile.

Outstanding quality

Quality means reliability and precision, which is why all our products are TGA registered and selected for both their demand and quality.

Trusted supplier

From doctors and patients to public and private hospitals, we supply thousands of customers annually, around 90% of whom are returning customers.