Deliveries
How much does Shipping cost?
We offer FREE shipping worldwide for online orders that are over AUD $100. Orders under AUD $100 are shipped at a rate between AUD $12 - $20.
How long does shipping take?
Items within Australia will normally arrive overnight and are shipped via Star Track (FPP) or Australia Post Express. You can track these orders here:
- Star Track
- Australia Post
Items shipped outside of Australia will normally arrive within 5 - 10 business days and are shipped via DHL eCommerce (see chart below for estimated transit times). Please note that this service is different to DHL Express. Some of these orders may incur a duty or customs charge on importation to your country. We are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.
How can I track my order?
- If you have not automatically received your tracking number via email, please contact us and we can easily provide it to you.
- For international customers who have received their tracking number by email - you can track your order on https://webtrack.dhlglobalmail.com
Do you ship to mainland China?
Please note, we are unable to ship to Mainland China but we do ship to Hong Kong and Taiwan.
Returns
Refund Policy
We accept refunds and exchanges for any reason and in any time period, so long as the item is in saleable condition.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, please contact us to organise delivery. You must pay for all shipping costs associated with the return. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
